8-1: A Balanced Scorecard for State U's Facilities Management Division?
ABSTRACT
This case introduces students to building and implementing a balanced scorecard (BSC) in a setting with which they are familiar — cleaning, maintenance, management, and construction of a university's buildings and grounds. Students are asked to construct or critique a BSC for the facilities management division of a university. This may lead to a discussion of the causal linkages implied in the BSC and how one would implement a BSC in a governmental setting.
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RÉSUMÉ
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